Refund policy
Order Cancellation
1.1 Cancellation Window: If you wish to cancel your order, please contact us as soon as possible. We understand that circumstances may change, and we will make every effort to accommodate your request. However, please note that we have a limited cancellation window, and once your order has been processed for shipment, we are unable to cancel it.
1.2 Canceled Orders before Shipment: If your order is canceled before it has been shipped, we will provide a full refund to the original payment method used for the purchase.
Returns and Exchanges
2.1 Return Eligibility: We want you to be satisfied with your purchase. If you receive a defective or incorrect item, or if you are unsatisfied with your purchase for any other valid reason, you may be eligible to return the item(s).
2.2 Return Timeframe: To initiate a return, please contact us within 7 days of receiving your order. Returns requested after this timeframe may not be accepted.
2.3 Return Condition: The item(s) must be unused, unwashed, and in the same condition as when you received them, with all original tags and packaging intact.
2.4 Return Process: To request a return, please contact our customer support team at +91-9600335577/sales@thriyasilks.com. We may require you to provide details and supporting documentation, such as photographs, to validate your claim.
2.5 Return Shipping: You will be responsible for the return shipping costs, unless the return is due to our error or a defective item. We recommend using a trackable shipping method to ensure the safe return of the item(s). We are not responsible for any lost or damaged returns during transit.
2.6 Refund or Exchange: Upon receiving and inspecting the returned item(s), we will process your refund to the original payment method used for the purchase. Alternatively, if you prefer an exchange, we will arrange for the replacement item(s) to be shipped to you.
Refund Processing
3.1 Refund Eligibility: Refunds will be issued for eligible returns in accordance with our return policy.
3.2 Refund Amount: The refund will include the purchase price of the returned item(s) minus any applicable discounts, shipping charges, or restocking fees. Please note that any taxes or duties paid at the time of purchase are non-refundable.
3.3 Refund Timeframe: We will process the refund as quickly as possible, typically within 3 to 5. However, the actual time it takes for the refund to appear in your account may vary depending on your financial institution.
Non-Refundable Items
The following items are generally non-refundable:
Gift cards or e-gift cards
Personalized or custom-made items
Final sale or clearance items
Please refer to the product descriptions or contact our customer support team for any specific non-refundable items.
Contact Us
If you have any questions, concerns, or requests regarding our cancellation and refund policy, please contact us at +91-9600335577/sales@thriyasilks.com. Our customer support team will be happy to assist you.
Please note that this cancellation and refund policy applies only to purchases made directly through our online boutique. If you made a purchase through a third-party platform or retailer, their specific policies may apply.
By placing an order with us, you acknowledge that you have read, understood, and agreed to this cancellation and refund policy.
1.1 Cancellation Window: If you wish to cancel your order, please contact us as soon as possible. We understand that circumstances may change, and we will make every effort to accommodate your request. However, please note that we have a limited cancellation window, and once your order has been processed for shipment, we are unable to cancel it.
1.2 Canceled Orders before Shipment: If your order is canceled before it has been shipped, we will provide a full refund to the original payment method used for the purchase.
Returns and Exchanges
2.1 Return Eligibility: We want you to be satisfied with your purchase. If you receive a defective or incorrect item, or if you are unsatisfied with your purchase for any other valid reason, you may be eligible to return the item(s).
2.2 Return Timeframe: To initiate a return, please contact us within 7 days of receiving your order. Returns requested after this timeframe may not be accepted.
2.3 Return Condition: The item(s) must be unused, unwashed, and in the same condition as when you received them, with all original tags and packaging intact.
2.4 Return Process: To request a return, please contact our customer support team at +91-9600335577/sales@thriyasilks.com. We may require you to provide details and supporting documentation, such as photographs, to validate your claim.
2.5 Return Shipping: You will be responsible for the return shipping costs, unless the return is due to our error or a defective item. We recommend using a trackable shipping method to ensure the safe return of the item(s). We are not responsible for any lost or damaged returns during transit.
2.6 Refund or Exchange: Upon receiving and inspecting the returned item(s), we will process your refund to the original payment method used for the purchase. Alternatively, if you prefer an exchange, we will arrange for the replacement item(s) to be shipped to you.
Refund Processing
3.1 Refund Eligibility: Refunds will be issued for eligible returns in accordance with our return policy.
3.2 Refund Amount: The refund will include the purchase price of the returned item(s) minus any applicable discounts, shipping charges, or restocking fees. Please note that any taxes or duties paid at the time of purchase are non-refundable.
3.3 Refund Timeframe: We will process the refund as quickly as possible, typically within 3 to 5. However, the actual time it takes for the refund to appear in your account may vary depending on your financial institution.
Non-Refundable Items
The following items are generally non-refundable:
Gift cards or e-gift cards
Personalized or custom-made items
Final sale or clearance items
Please refer to the product descriptions or contact our customer support team for any specific non-refundable items.
Contact Us
If you have any questions, concerns, or requests regarding our cancellation and refund policy, please contact us at +91-9600335577/sales@thriyasilks.com. Our customer support team will be happy to assist you.
Please note that this cancellation and refund policy applies only to purchases made directly through our online boutique. If you made a purchase through a third-party platform or retailer, their specific policies may apply.
By placing an order with us, you acknowledge that you have read, understood, and agreed to this cancellation and refund policy.